Shipping Policy

Effective Date: December 31, 2024

At IconHato, we are dedicated to providing a smooth and reliable shipping experience. Please review our Shipping Policy carefully to understand the shipping process, delivery times, and other important details regarding your order.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet the needs of our customers. The available shipping options and estimated delivery times will be displayed at checkout based on your location.

      • Standard Shipping: Typically takes 5-7 business days for delivery. This is the most economical shipping option available.
      • Expedited Shipping: Typically takes 2-3 business days for delivery. This option is faster and offers priority handling.
      • Express Shipping: Typically delivers within 1 business day (next day). This is the fastest shipping option and is available for urgent orders.

Please note that delivery times are estimates and are subject to delays due to unforeseen circumstances, such as holidays, weather conditions, or other factors outside of our control.

2. Shipping Costs

Shipping costs are calculated based on the following factors:

      • Delivery Address: Your shipping location (domestic or international) will affect the cost of shipping.
      • Shipping Method: The shipping option you choose will determine the cost. Expedited and Express Shipping generally cost more than Standard Shipping.
      • Order Weight and Size: Heavier or larger items may incur higher shipping fees.

Shipping costs will be calculated and displayed before you complete your order at checkout.

3. International Shipping

We offer international shipping to select countries. If you are ordering from outside the United States, please keep the following in mind:

      • International Shipping Rates: Shipping fees for international orders vary based on the delivery country, order size, and weight. These will be displayed during checkout.
      • Customs, Duties, and Taxes: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These additional charges are not included in the shipping cost and will be billed to you directly by the courier or customs authorities.
      • Shipping Time: International orders may take longer to arrive due to customs processing and other factors. Delivery times typically range from 7 to 21 business days depending on the destination country.

4. Order Processing

      • Processing Time: Orders are processed within 1-3 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.
      • Order Confirmation: Once your order is processed, you will receive an order confirmation email with tracking information.
      • Tracking Information: We will send you an email with tracking details once your order has shipped. You can use this tracking number to check the status of your delivery.

5. Free Shipping Promotions

We occasionally offer free shipping promotions. During such promotions, qualifying orders may be eligible for free standard shipping. To qualify for free shipping, you must meet the requirements (such as minimum purchase amounts or specific product categories) outlined on the website.

Free shipping promotions are limited to specific locations and shipping methods. Please review the terms and conditions of the promotion for details.

6. Shipping Restrictions

We currently ship to domestic and international locations, but there may be some restrictions based on the destination. If we are unable to ship to your address due to certain restrictions or logistical challenges, we will notify you and offer alternatives (such as canceling the order or suggesting a different shipping method).

7. Damaged or Lost Items

      • Damaged Items: If your order arrives damaged, please contact us immediately at info@iconhato.com with your order number and photos of the damaged product and packaging. We will investigate the issue and offer a solution, including a replacement or refund if necessary.
      • Lost Shipments: In the unlikely event that your package is lost during transit, please contact our customer service team at info@iconhato.com. We will work with the carrier to locate your shipment and resolve the issue.

8. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. Any re-shipment costs resulting from address errors will be the responsibility of the customer.

9. Shipping Delays

While we strive to deliver all orders within the specified time frames, there may be occasional delays due to:

      • Weather conditions (storms, hurricanes, etc.)
      • Holidays or peak seasons (Black Friday, Christmas, etc.)
      • Customs delays (for international shipments)
      • Carrier delays due to high volume or other reasons

Please note that delivery times are estimates, and we are not responsible for delays caused by circumstances beyond our control.

10. Customer Support

If you have any questions regarding shipping or need assistance with your order, please do not hesitate to contact us:

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, with the updated effective date indicated at the top. Please review this policy periodically to stay informed about any updates.