Payment Policy

Effective Date: December 31, 2024

At IconHato, we are committed to providing a seamless and secure shopping experience for all our customers. By making a purchase on our website, you agree to the terms outlined in this Payment Policy. Please read carefully to understand our payment methods, billing processes, and other important details.

1. Accepted Payment Methods

We offer several convenient and secure payment options for you to complete your purchase. These include:

      • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, and others.
      • PayPal: You can choose to pay via PayPal, a trusted and secure online payment system.
      • Other Payment Methods: Depending on your location and the specific promotions we offer, we may provide additional payment methods such as Apple Pay, Google Pay, or bank transfers.

2. Payment Authorization

      • Payment Processing: When you place an order, we will immediately process your payment. Your order will be confirmed only after we have successfully authorized and processed your payment.
      • Order Review: In some cases, we may review your order to prevent fraud or verify payment details. This may cause a slight delay in order processing. If there are any issues, we will contact you via email or phone for clarification.

3. Pricing and Taxes

      • Prices: All prices on our website are listed in U.S. Dollars (USD). Prices are subject to change without notice. However, any changes will be applied only to new orders.

      • Sales Tax: Sales tax will be added to your order based on the shipping address. The tax rate will be calculated and displayed during the checkout process before you confirm your order.

      • Shipping Fees: Shipping costs are calculated based on the delivery method and your shipping address. These fees will be displayed clearly during checkout.

4. Order Confirmation and Receipt

      • Order Confirmation: Once your payment is processed, you will receive an order confirmation email containing the details of your purchase (items, price, shipping method, etc.).

      • Receipt: A digital receipt will be sent to the email address you provided during checkout. If you need a physical receipt, please contact us at info@iconhato.com.

5. Payment Security

We take your security seriously. All transactions on our website are encrypted using SSL (Secure Socket Layer) technology, ensuring that your personal and payment information is transmitted safely and securely.

      • Payment Processor: We use reputable third-party payment processors such as PayPal and Stripe to handle transactions. These platforms are PCI-DSS compliant, ensuring your card details are never stored on our servers.
      • Fraud Prevention: To protect both customers and ourselves from fraudulent activity, we may conduct additional security checks for certain transactions. This may involve verifying your identity or payment method before processing your order.

6. Order Issues and Disputes

      • Payment Failures: If there is an issue with your payment (e.g., declined card, insufficient funds, etc.), your order will not be processed until the payment issue is resolved. We will notify you via email, and you will be asked to update your payment information.

      • Disputes or Chargebacks: If you dispute a charge or initiate a chargeback, we will investigate the situation. If the dispute is not resolved in our favor, we may take appropriate action, including suspending your account or denying future orders.

7. Payment Modifications and Cancellations

      • Modifying Payment Information: If you need to change your payment method after placing an order, please contact us immediately at info@iconhato.com. We can only update payment details if the order has not yet been processed.

      • Order Cancellations: Once an order is placed, payment is immediately processed. If you wish to cancel your order, please do so within 24 hours by contacting us. Once the order has been processed or shipped, cancellations are not possible.

8. Refunds and Returns

If you are eligible for a refund, it will be processed using the original payment method. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.

      • Refund Policy: Please refer to our Refund and Returns Policy for details on how to return items and request a refund.

9. International Payments

We accept international orders, but please be aware that:

      • Currency Conversion: All payments are processed in USD (U.S. Dollars). If you are using a non-U.S. bank or credit card, your financial institution may charge you for currency conversion.
      • Additional Fees: International customers may be responsible for customs duties, taxes, or other fees imposed by their country. These charges are not included in the total price at checkout.

10. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, with the updated effective date indicated at the top. Please review this policy periodically to stay informed about any updates.

Contact Us

If you have any questions or concerns regarding our payment policy or need assistance with your payment, please feel free to reach out to us: