Sales Policy

Effective Date: December 31, 2024

At IconHato, we are committed to providing high-quality products and a seamless shopping experience for our customers. Our sales policy outlines the terms and conditions for purchases made on our website. Please read the following information carefully to understand how we handle orders, payments, pricing, and other important aspects of the sales process.

1. Product Availability

All products available for purchase on our website are subject to availability. While we make every effort to ensure that our product listings are up-to-date, inventory levels may fluctuate. In the event that an item is out of stock or unavailable, we will notify you promptly and offer alternatives, including backordering or suggesting a similar product.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. Prices may vary depending on sales promotions, discounts, or adjustments in product pricing.

  • Taxes: Sales tax will be applied to orders where applicable, based on the shipping address. The applicable tax rate will be calculated at checkout.

  • Payment Methods: We accept payments via credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as indicated on our website. All payments must be made in full before we process and ship your order.

  • Order Confirmation: After placing an order, you will receive an order confirmation email containing the details of your purchase. This does not guarantee that your order will be processed or shipped. A second email will be sent to notify you when your order has been shipped.

3. Order Cancellation

Orders can be canceled within 24 hours of placement, provided they have not been processed or shipped. If you wish to cancel an order, please contact our customer service team immediately at info@iconhato.com or call (509) 534-4771.

After the 24-hour window, orders may no longer be canceled, as they may already be in the shipping process.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options for both domestic and international orders. Shipping charges will be calculated at checkout based on your location and preferred shipping method.

  • Processing Time: Orders are processed within 1-3 business days after payment is confirmed. During high-demand periods, such as holidays or sales events, processing times may be longer. You will receive a shipping notification once your order has been dispatched.

  • Delivery Times: Delivery times vary based on your location and the shipping method chosen. Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and not guaranteed.

  • Shipping Costs: Shipping fees are calculated based on the shipping destination and the size/weight of your order. Free shipping promotions, if available, will be applied at checkout.

  • International Shipping: We ship internationally. International customers are responsible for all import duties, taxes, and fees levied by their country.

5. Returns and Exchanges

  • Returns: If you’re not satisfied with your purchase, you may return eligible items within 30 days of receiving the order. The items must be in their original condition and packaging. Please refer to our Refund and Returns Policy for complete details on how to return items.

  • Exchanges: If you need to exchange an item, please follow our return process and place a new order for the replacement item. Our customer service team can assist you with any exchange-related questions.

6. Customer Support

If you have any questions or need assistance with your order, our customer service team is here to help. You can reach us by:

7. Limitation of Liability

While we make every effort to ensure the accuracy of product descriptions, prices, and other information on our website, we cannot guarantee that all information is completely error-free. In case of discrepancies, we reserve the right to correct any errors in pricing, product descriptions, or availability. We are not liable for any damages that may result from the use of products purchased from our website.

8. Changes to This Sales Policy

IconHato reserves the right to modify or update this Sales Policy at any time. Any changes to the policy will be posted on this page, and the updated effective date will be indicated at the top. Please review this policy periodically to stay informed about any updates.